Saturday, January 10, 2009

Remember the customer?

I've been hearing a lot of talk lately about what's good for business or bad for business. As far as I'm concerned, the only question you need to ask yourself is, "What's best for the customer?" If the answer to that question doesn't align with your business plan, you're in the wrong business. If you're not serving your customer's needs, someone else will -- it's only a matter of time.

posted by Ian Gilman at 11:00 AM

Comments

I agree!
posted by Blogger Ben Vanik at 1:16 PM 
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